Question 1

How do bookings work?

Accepted Answer

Share your interests via our inquiry form. A concierge will respond within one business day with a tailored proposal — resort, room category, transfers and any extras. Once approved, we secure your reservation through our partner network.

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Question 2

What is your cancellation policy?

Accepted Answer

Cancellation terms follow each resort's policy and the dates of your stay. We make the conditions clear before any payment, and we help facilitate changes whenever possible.

Question 3

What exactly is included in VIP?

Accepted Answer

At minimum: private airport transfer, priority check-in, in-room welcome amenity and a single dedicated concierge contact. Specific perks vary by destination — see the Destinations page for details.

Question 4

How does the payment process work?

Accepted Answer

A deposit secures your booking; the balance is due before arrival. We accept bank transfer and major credit cards. All transactions are processed through the resort or our trusted payment partner.

Question 5

What travel documents do I need?

Accepted Answer

A passport valid at least six months past your return date is generally required. Visa requirements vary by destination and nationality — your concierge will share specifics in your proposal.

Question 6

Do you book flights?

Accepted Answer

We focus on the ground experience — resort, transfers, excursions and concierge. We can recommend trusted partners for flights on request.

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